"My staff looks forward to each YOGA Exercise and we have implemented several WOW ideas that had an immediate positive impact on our guests. Bill and Joel bring the details home in a way that makes you want to implement every idea they present."
-- Tom Boucher, Cactus Jack's, Bedford, NH

"The Year of the Guest e-mails are concise and right on target. I actually look forward to receiving them and promptly forward the insights along to my fellow managers. They always spark interesting and productive conversations on how we can better serve our guests."
-- Paul Cunningham, Schreiner's Restaurant, Fond du Lac, WI

"The Year of the Guest provides owners, managers and other key staff with a fresh perspective on their daily routine and a re-energized dedication to the art of hospitality. The stories, ideas, and tips help you to sharpen your focus [on] the little things that make up the dining experience."
-- Siobhan Reidy, The Irish Rover, Louisville, KY

"We received some great ideas and motivators for a small cost. What more could you ask for?"
-- Charlie Mallar, The 1785 Inn, North Conway, NH

"Year of the Guest is a great deal. Not every idea applies to my business but the number and quality of ideas is spectacular. From simple things that can be implemented immediately to long term projects for the entire staff, just one of the ideas can easily pay for the whole program."
-- David Bookstaff, J.T. Whitney's Pub, Madison, WI